1. Made-to-order items
All of our cushions are printed and made to order, specifically for each customer once an order is placed.
This means:
Under UK Consumer Contracts Regulations (2013), bespoke or made-to-order goods are exempt from the standard 14-day “change of mind” return right.
2. Returns for change of mind
Because our cushions are made to order:
This is lawful under UK regulations for customised or personalised products.
3. Faulty, damaged or incorrect items
Your statutory rights are fully protected.
You are entitled to a refund or replacement if your item:
If this happens:
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Please contact us within 48 hours of delivery
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Include clear photos of the issue and packaging where possible
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We will assess the issue promptly and arrange a replacement or refund where appropriate
This is in line with the Consumer Rights Act 2015, which requires goods to be:
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as described
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of satisfactory quality
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fit for purpose
4. Colour, texture & print variation (important)
Our cushions are printed on natural cotton-based fabrics.
Please note:
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Colours may appear slightly different on different screens
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Natural fabrics have visible weave and texture
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Printed designs have a soft, painterly finish, not a glossy or photographic look.
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These characteristics are part of the design and do not constitute a fault.
5. Product images & accuracy
We take great care to ensure our product images:
However:
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styling props are not included
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lighting conditions may vary
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pattern placement may vary slightly from cushion to cushion
Minor variations are normal for printed, made-to-order items.
6. How refunds are handled
Where a refund is agreed:
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Refunds are processed to the original payment method
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Processing times depend on your payment provider
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Shipping costs are non-refundable unless the item is faulty
7. Our approach to customer care
We are a small, independent brand and we handle all enquiries personally.
If something isn’t right:
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Please contact us
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We will always respond politely, promptly, and fairly
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We aim to resolve genuine issues without unnecessary stress