1. Made-to-order items
All of our tea towels are printed and made to order, specifically for each customer once an order is placed.
This means:
Under UK Consumer Contracts Regulations (2013), bespoke or made-to-order goods are exempt from the standard 14-day “change of mind” return right.
2. Returns for change of mind
Because our cushions are made to order:
This is lawful under UK regulations for customised or personalised products.
3. Faulty, damaged or incorrect items
Your statutory rights are fully protected.
You are entitled to a refund or replacement if your item:
If this happens:
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Please contact us within 48 hours of delivery
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Include clear photos of the issue and packaging where possible
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We will assess the issue promptly and arrange a replacement or refund where appropriate
This is in line with the Consumer Rights Act 2015, which requires goods to be:
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as described
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of satisfactory quality
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fit for purpose
4. Colour, texture & print variation (important)
Our cushions are printed on natural cotton-based fabrics.
Please note:
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Colours may appear slightly different on different screens
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Natural fabrics have visible weave and texture
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Printed designs have a soft, painterly finish, not a glossy or photographic look.
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These characteristics are part of the design and do not constitute a fault.
5. Product images & accuracy
We take great care to ensure our product images:
However:
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styling props are not included
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lighting conditions may vary
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pattern placement may vary slightly from cushion to cushion
Minor variations are normal for printed, made-to-order items.
6. How refunds are handled
Where a refund is agreed:
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Refunds are processed to the original payment method
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Processing times depend on your payment provider
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Shipping costs are non-refundable unless the item is faulty
7. Our approach to customer care
We are a small, independent brand and we handle all enquiries personally.
If something isn’t right:
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Please contact us
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We will always respond politely, promptly, and fairly
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We aim to resolve genuine issues without unnecessary stress
Delivery
Made to order
Each tote bag is printed to order and carefully prepared before dispatch. Please allow 5–7 working days for production and delivery.